When it is good then we have to say it to. Some time ago I attended the Revell company that the decals were missing of a kit I bought from them. Today I received a new decal set from them! That is what I call service!
Another thing about this company. In one box I found four times the first page of the buildings plans of this kit. Big problem because it was a big kit, and not possible to build it without plans. Then I found this page on their webside:
http://www.revell.de/en/service/download-area.html
Here you can find all the plans of the kits they are selling. You can download them and print them out. As I did for my missing pages!
Don't know if other manufacturers do the same thing, but this is also a great service of Revell.
So, thank you Revell!